Terms & Conditions

COVERAGE AND TERM

During the term of this agreement, Universal Technical Services (hereafter UTS, we) will pay for parts and labor necessary to repair mechanical and/or electrical breakdown caused by defects in workmanship or materials in the covered product (described in said agreement), or at our option, may replace it with another similar product of equivalent value. In-home service is provided only if designated on your contract. This service plan shall commence at the expiration of the Manufacturers warranty and run for the period you selected not to exceed 10 years from the date of product purchase. To be binding on UTS, this service plan must be purchased prior to the expiration of 90 days from the purchase date of the product or before the manufacturers labor warranty expires, whichever is earlier, and the product must be in good working condition. KEEP YOUR SALES RECEIPT, it may be required before service will be authorized. All registration forms must be properly completed and payment received by UTS for this agreement to be valid. Benefits paid or payable hereunder shall not exceed the price you paid for the product. This agreement is not insurance, a warranty, guaranty, or promise relating to the materials, workmanship or performance of the covered product.

TO OBTAIN SERVICE

If this agreement is in effect, call UTS, toll-free at (877) 677-3838. Service is performed during the normal working hours of the local service agency. Reasonable time must be allowed for completion of the repair, which includes diagnosis, shipment of parts by ground carrier and service scheduling. UTS is not responsible for damages or expenses of any kind resulting from delays in service or failure to render service due to causes beyond its control such as delays in delivery or unavailability of parts, or shipment of wrong or damaged parts from the manufacturer. You will be responsible for service company charges from your failure to meet a confirmed appointment.

WHAT IS NOT COVERED

1) Units not covered by a Manufacturers original warranty, except as approved and endorsed by UTS. 2) Equipment used for commercial purposes or any use other than a single family or Household, unless endorsed by UTS for coverage. 3) Unauthorized repairs will not be paid by UTS and may void this agreement. 4) Delivery, assembly, installation, setup for original or replacement units. Labor or other costs associated with removal or replacement of the covered unit. 5) Damage caused by: abuse, theft, vandalism, fire, flood, wind, lightning, freezing or other natural disasters of any kind, power reduction, fluctuation or failure from whatever cause, unusual atmospheric conditions, accident, collision, misuse or use for other than that for which the product was designed, introduction of foreign objects into the covered unit, or modifications that are unauthorized or not recommended by the manufacturer. 6) Exposure to certain weather or other conditions beyond that recommended by the manufacturer including sun, wind, moisture, dirt and temperatures. 7) Shipping damage or missing parts. 8) Damage resulting from the consumers failure to follow recommended installation, operation or maintenance procedures contained in the manufacturers owners manual, warranty or other written instructions. 9) Accessories, supplies, consumable items or external equipment such as pipes, plumbing, power sources, etc. used or modified for the purpose of use with or for the covered unit. 10) Merchandise owned or operated outside the 48 continental United States.

CANCELLATION

You may cancel this agreement by giving written notice to UTS within 30 days of the receipt of the agreement or prior to the expiration of the manufacturers full warranty and receive a full refund of the Contract price. Thereafter, you may cancel at any time for any reason by giving written notice to UTS and a pro rata refund will be issued based on the contract time expired. UTS may cancel this agreement for non-payment of premium, fraudulent use, material misrepresentation, non-compliance to the terms and conditions hereof, if required to do so by any regulatory authority, or if parts and service are not reasonably available. (See Georgia regulation below). Service may be refused by UTS or its agents for good cause shown, and the contract may be canceled. (Certain restriction may apply in North Carolina). In the event your agreement is canceled by UTS you will receive a pro rata refund based on 100% of unearned premium and contract time expired. Any refund owed and not paid within 30 days shall include a 10% penalty per month.

VARIOUS STATE NOTICES AND REGULATIONS

Your rights may vary from state to state. For Connecticut: Resolution of Disputes: Any complaint you may have with the provider of this service agreement may be submitted to: State of Connecticut, Insurance Department, P.O. Box 816, Hartford, CT 06142-0816. Attention: Consumer Affairs. The written complaint must describe the dispute, identify the price of the Product and cost of repair, and include a copy of your contract. For Georgia, Nevada and Washington: In addition to above cancellation clause. Notice of such cancellation will be in writing and given at least 30 days prior to cancellation. Cancellation will comply with Section 33-24-44 of the Code of Georgia. For North Carolina: We may not cancel this contract except as provided in the cancellation section above. Your contract is not required as a condition to purchase or obtain financing for the product. For Oklahoma: The manufacturer or wholesale company marketing the product does not issue this service contract. Such manufacturer or wholesale company will not honor this contract. For Utah: The Property and Casualty Guaranty Association does not guarantee coverage afforded under this contract. For Wisconsin: This extended service contract is subject to limited regulation by the Office of the Commissioner of Insurance.

SELF-REPAIR-PERSONAL INJURY

Universal Technical Services and/or the retailer are not responsible or liable for any damage, loss or liability arising from any personal injury incurred during the course of, or as a result of any repair or attempted repair of your fitness equipment by other than an authorized service technician. All repairs attempted by you on your fitness equipment are undertaken AT YOUR OWN RISK and UTS shall have no liability for any injury to the person or property arising from such repairs.

CONSEQUENTIAL DAMAGES

Universal Technical Services and/or the retailer are not responsible or liable for indirect, special or consequential damages, economic loss, loss of property or profits, loss of enjoyment or use, or other consequential damages of whatsoever nature in connection with the services, labor, and/or materials provided under the contract. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.